Posters & PrintsCustomer Service Reviews
Written on: 05/13/08
Stephen:
Thanks for your assistance with this order. In many respects, this has been one of the most frustrating "high dollar" purchases I have ever made. That being said, this has been one the best interactions I have ever had with a customer service representative. You personally went beyond any expectation I have ever had for a customer service representative, including scheduling delivery and pickup of the product.
So far as the grill is concerned. All is well, except the grill was only shipped with 2 of the 4 screws needed to attach the side burner. Can I still get these?
Thanks again for your assistance.
James D. F., MD
Written on: 05/11/08
Christine,
Thankyou to you and Shopperschoice for the fine service in helping me get a new cover for my older model TEC BBQ. Your advice to contact TEC direct to get the proper cover number for you was a great idea and worked. I look forward to shopping with your company again.
Sincerely,
M. Hans
Written on: 04/28/08
YOU GUYS ROCK!!!!! I APPRECIATE THE EXTRA EFFORT AND WILL RECOMMEND YOU AND PURCHASE FROM YOU AGAIN A COMPANY IS ONLY AS GOOD AS IT'S CUSTOMER SERVICE!!!
R. ROBERTS
Written on: 04/21/08
I rarely take time to brag about internet sales & service, but your recent handling of my Weber BBQ grill sale was simply outstanding. From your quick price match, to the telephone assistance and sale, and the fast delivery of product in superb condition - - - wow! Keep up the great work!
--
H. Hughes
Written on: 04/04/08
Stephen,
Thank you very much for contacting me about the delay associated with the 19" gas logs.? Not many people would have done
that and I am truly appreciative of the initiative you took to avoid the delay.? If there are any negative affects for you
in regard to the $10.40 difference between the 19" and 18", please charge me.? Your help in speeding up the process and avoiding
the delay is worth much more to me than the difference in price.?
Thank you again for your exceptional?customer service.
Teresa R.
Written on: 04/04/08
Carrie,
thank you for all your follow up on this and your excellent customer service!
Written on: 04/04/08
Jeannine,
Thank-You For The Efficient Way The Entire Purchase/Return Was Handled
--- That Type Of Professionalism Is Hard To Find In Companies/Employees
These Days....
Don C.
Written on: 04/03/08
Dear Carolyn,
I wanted to thank you for your assistance and quick response on my refund.
Your staff has proven itself so much better than SkyMall inc. for instance.
Thank you for your help.
Jay L.
Written on: 04/01/08
Thank you for letting me know about the delay, it's good to know there are still companies that will take the time to contact their customers no matter what size the order. Have a great week.
Dottie
Written on: 03/12/08
Jeannine, Thank you for such speedy and efficient service. I would appreciate a refund. I can then pop back into the web site and search for a new choice. Thanks again.
Tammy S.
Written on: 03/12/08
I am extremely impressed with your company both on the products you deliver and also on the return policy. I have already recommended your company to two other individuals that will be purchasing alike items.
Thanks again for your professionalism.
Dallas F.
Written on: 03/12/08
Jeanne,
I trust that the item has been received and a credit posted
to my account All is perfect here The logs are installed and
we are thrilled with our purchase and service we received from
your co. thank you
jacob
Written on: 03/11/08
Jeannine,
Thank you for your quick response to my request. You all have excellent
customer service.
Darlene
Written on: 03/11/08
Just want to let you know what a pleasure it was to do business with you. Christina assisted me in placing an order for a Solaire Grill and she was a such a delight to work with. All customer service reps should take lessons from her! Based on my experience with her, I will definitely recommend Shoppers Choice to all my friends.
The grill was delivered on time by R 'n L Carriers by a very courteous gentleman. The grill was well palletized and packaged securely.
Thank you for all you have done to make me a VERY SATISFIED customer!
C. Brown
Written on: 03/10/08
Christine,
Thank you so much for your assistance. You have been so polite and
helpful You are a credit to your organization.
Ernie
Written on: 03/06/08
Outstanding. I was truly surprised at the speed of delivery. All parts were present and in good shape; instructions very explicit and thorough. A little cold outside for use at the moment but will as soon as it warms up.
Tom C.
Written on: 03/06/08
No problem....I appreciate your responsiveness to this point. I am very impressed with your customer service orientation. Not something you find with all internet sellers. Despite the product being out of stock initially, I count this as a very positive experience because you have been so good about keeping me informed along the way. Good job!!
Thanks,
Patty D
Written on: 03/04/08
Just want to let you know what a pleasure it was to do business with you. Christina assisted me in placing an order for a Solaire Grill and she was a such a delight to work with. All customer service reps should take lessons from her! Based on my experience with her, I will definitely recommend Shoppers Choice to all my friends. The grill was delivered on time by R 'n L Carriers by a very courteous gentleman. The grill was well palletized and packaged securely.
Thank you for all you have done to make me a VERY SATISFIED customer!
C. Brown
Written on: 03/04/08
Thanks so much, Christine. You've done a really great job and I appreciate the attention you gave to my return. I hope you'll share this note with your supervisor to show you've got a very satisfied customer, even if did return the product. I'll definitely order from ShoppersChoice in the future.
Best Wishes,
Carolyn
Written on: 02/20/08
Dear Christine,
I want to say "Thank You". I received my fireplace last Friday,
February 8th and it is BEAUTIFUL. It is more than I expected. It only
took approximately 20 minutes to fully assemble the fireplace. I love
it, I love it, I love it!
Thank you for your outstanding customer service. You really helped me with this order.
Once again, Thank You!
-Amie
Written on: 01/22/08
Dear Nick,
Thanks alot for your exceptional service. I was really nervous about
ordering something this expensive online, and it seemed my worst fears
were
confirmed when I was missing the side burner etc. with my grill.
You did an amazing job of dealing with every problem. You were obviously genuinely concerned about taking care of me, and your knowledge about the product was matched only by your speed and enthusiasm in handling this. I can't even begin to say how impressed I am so far. Thanks again for the amazing customer service.
-Mike
Written on: 01/22/08
I just wanted to thank all involved with my order and the problems with it. After finally getting everything together if finally got the gas line installed and leak checked, connected to the log set and fired it up. All the hassle was worth it, my wife and I love the Evening Real Fyre vent free log set. Again thank you all for the excellent customer and technical support. The local store we started out with wasn't near as helpful and concerned with us getting the right size set as was your company.
Very happy with our purchase and your company
Ralph and Becky S.
Written on: 01/14/08
Thanks for the quick email and order confirmation.
For Nick....Pleasure talking to you earlier and many thanks to your very professional crew that helped in making my decision to purchase a log set.
Michael thanks for the initial phone call help, Jenneen (sp?) for the follow-up. Christine thank you for providing some final insight and taking my order. One of the more pleasurable customer service experiences I have had in a long time.
Again for Nick and the upper management: Absolutely SUPERB experience provided by your team. If your product is anywhere near your professional, courteous, and friendly customer service. I am looking forward to many years of satisfaction. Your team, especially Michael and Christine, have definitely represented Shopper's Choice in a way that should please you. They have "cornered the market" on attitude, service and professionalism. You have got a winning combination with these folks ...and your web site is AWESOME !!! Thanks for a very pleasurable experience, will definitely return !!!
Have a good one folks,
Don Tomasoski
Written on: 01/14/08
Having had a horrible experience with a grill order from another online merchant, I can say that I have never read so many positive comments from customers as on your website.Then to list all of your staff including the CEO is awesome! That is very encouraging and can only hope my experience will be positive too. I would like the Meco grill with window soon. Have a great day!
Mary S.
Written on: 01/14/08
Dear Stephen,
Thank you so much for your update. I have to say that you have provded
superior customer service and I will recommend your company to all.
It's rare these days to find a company that treats its customers with
respect and courtesy and stays in contact until the problem is fixed!
Thanks again,
Caroline Murphy
Written on: 01/14/08
Mark, I just wanted to thank you so much for finding and sending us the tiger. I was the woman who called in a panic after finding my order had ben canceled and couldn't find the tiger anywhere. My son was so happy to have a "momma " tiger to complete his family of tigers. You really went out of you way to make it happen and I can't than you enough!!! I won't hesitate to look here first for my online shopping needs!
Meredith
Written on: 01/09/08
Jeannine, thank you so much for the information. I am sad that the enamel pot is not available, but I really appreciate your customer service. That's first rate! And I will look for my refund on my credit card statement.
Thanks again,
Brenda A.
Written on: 01/09/08
Carrie --
Many thanks for following through and sending the tracking info. The lens
was delivered on Monday (as promised).
Your attention to detail and concern for a positive resolution is a rarity among so-called customer service personnel. Whatever they are paying you is not enough. Shoppers' Choice is now on my check-it-out list when Internet shopping thanks to my experience in dealing with you. Take care and have a great 08.
THOMM
Written on: 01/09/08
I want to thank Leighann for the exceptional job she has done. You don't really see that kind of attention spent on an order with other retailers.
Thanks,
Ashley C.
Written on: 01/07/08
Thanks for your help. We are awaiting our fireplace set as soon as it can be shipped. Thanks for the extra care, and congratulations on a first-class website. Welcome back from your holidays, and I wish you a happy new year.
Very truly yours,
C. W. Pope
Written on: 12/18/07
Good morning, my name is Dave, I purchased a Capital Grill from Shoppers Choice last year. For the most part the grill has been excellent and my wife and our friends have certainly enjoyed many a feast that had been prepared on the grill. To make a long story short there have been several problems with lighting the infra red burner. Much correspondence has taken place between my self, Marc and Capital directly in attempt to resolve the lighting issue.
I am writing this to let you know that you have a huge asset in Marc, he has been consistently responsive and professional as well as instrumental in resolving not only this but other issues that have risen during this process. It seemed appropriate that you be reminded of Marc’s commitment to your company and to resolving customer issues. Quite honestly he deserves a raise. Believe me when I type that I understand the importance of good customer service and Marc is a shining example of how to maintain good customer satisfaction. He is certainly deserving of recognition and I am grateful to have had the opportunity to work with him.
The issue is resolved, the grill lights as it should and all due to Marc’s persistence. Many thanks.
Dave
Written on: 12/10/07
Wow! You guys are great! This is the first time for me to use your
company but I am very impressed!
Thank you for the wonderful service... And all the personal attention.
Jill M.
Written on: 12/08/07
Carrie was very helpful and went above the customer service ethics expectation. Hopefully she will be rewarded. I am a customer service supervisor so I can see excellent customer service work immediately. She was extremely helpful, patience and kind. (Smile)
Velma L.
Written on: 12/08/07
Jeannine,
Thanks so much for quick response. Check is fine and appreciate the good
service.
Bill R.
Written on: 10/31/07
Carrie - just got home and got your voicemail about already processing our refund. Thank you so much! You've been absolutely wonderful throughout this entire process. Can't thank you enough.
Hope we get a chance to do business with you sometime in the future. Again, thanks so much. Ms. Summerlin sends her thanks and best wishes for you.
Best regards,
Us Army, COL Summerlin
Written on: 10/22/07
Hello,I would just like to say Thank you very much.I placed an order on the 15th and it got here on the 18th.Quick shipping-like I paid for express or expedited and did'nt even have to. And it arrived neatly packaged at that.Very impressed with all of your services.That is how all internet shopping websites should be.I really appreciate all of your time and effort.
Terrah
Written on: 10/17/07
I just wanted to thank you for the wonderful customer service. from placing the order to checking on the order status shopperschoice was so helpful and professional. i really appreciate the effort and time that went into making the transaction so easy.
Amy F.
Written on: 10/17/07
Jeannine:
Thanks; you've been wonderful to work with over the past weeks.
Yes, I did ship back two sets of club chair cushions that were sent in error. The original order was placed under the last name 'Kendell', I believe; my last name is spelled 'Kendall'. I do not recall the original order number, but I think you might be able to track it using the incorrect last name and/or my address.
Please order me two dining chair cushions. I have tried the cushions from my dining chairs and they fit the loveseat as well.
Karen M.
Written on: 10/12/07
Hi Rebecca... yes I received them yesterday.
Thank you again for your diligent service on this matter and I don't believe I had such outstanding service from any other online vendor. If I every need or anyone I know needs Outdoor Kitchen parts I will surely recommending your company.
Sincerely,
Jimmy A.
Written on: 10/09/07
Dear Jeannine,
Thank You, I would appreciate that, it would be best for the time being
until I can figure out what I am doing. I will be sure to call you for
any future purchases. It is very difficult right now, it was so sudden
and unexpected. I feel like I have known you for a very long time and I want
you and your company to know how wonderful you have been to me. Thank you
for all your help. I will keep in touch.
Mary S.
Written on: 10/08/07
Hi Nick, It appears this case is closed. They send us one more part and when Gordon installed it all electronic starts seemed to work well. We can only say - thanks to you and to Marie at Lynx (pass the word on will you please) for believeing in customer support and service. We will spread the good word and will be back again if we are looking to buy something. We will always check Shopper's Coice first to see if what we need isavailable.
Thanks again for such great support.
Barbara and Gordon
Written on: 10/08/07
Hi Carrie,
Thanks for checking in, I went to respond to your last email but
deleted it by mistake before I got to it...
Yes, Dave's Appliance came out and swapped the DCS heater out yesterday afternoon, it is now working fine. Our client is pleased!
I really appreciate your excellent customer service throughout the process of getting the folks at DCS/Fisher Paykel to take care of the problem with their product. The contrast between your prompt and helpful efforts and DCS's obfuscation couldn't be greater. We have already recommended your site based on your great customer service.
Thanks again for all that you did after the sale!
Best regards,
Ken Hughes
Written on: 10/08/07
Just a quick thank you for the outstanding patience and service Stephen provided me this morning.
Dr. CMB
Written on: 10/01/07
Christine,
Just like clock work you are fast. I have replaced the valve manifolds
on both burners. They were very easy to replace. I am returning your box
w/parts Monday W/Fed-Ex.
Your follow-up communication through this has been great and I am very satisfied with your customer service. Thanks to you I learn how to use the digital camera for these pictures. You made a problem a pleasure. Please forward this email to your supervisor for a well deserve pay raise. Keep up the excellent job. Thanks again.
Sincerely,
Albert G.
Written on: 09/19/07
I wanted to thank you and the manufacturer for such wonderful and prompt customer service. We ordered two Series 200 BBQ access doors, and both came in fine, spotless, no scratches, etc, except there was one screw missing on one of the door handles. I simply called the 800 number and the lady who answered the phone was super helpful. She put me on hold for less than one minute while she called the manufacturer and poof was back on the line to say a replacement would be shipped out right away. I got the replacement today (two days later)!!!
Thank you. This is by far the best customer experience I've every had, and I have to admit, I was a little worried about support since I was buying online. Great job!
CJ
Written on: 09/12/07
I researched many grills of all sizes and compositions. A grill this size else where ran upwards of $100 -$200. I knew it was going to be heavy being cast iron, but could not find one this size in non-stick, aluminum. The cooking surface on the Cajun Classic, #10494A, is 14X24. It is rugged and good for camping and will take some hot fires being cast iron.The only flaws I found were on the smooth side, there are little bits of casting that stick up your spatula hits and catches on, so they need to be ground down. Also, there are very ragged, sharp edges, inside the handles, left from casting that need to be ground out so as not to cut your fingers when lifting it. After I bought this one, I also realized that it comes seasoned for only $10 more. Can it be exchanged? I would consider a non-stick aluminum, which would be easier to handle for in home, stove top cooking. Maybe I over looked one this size in non-stick, while browsing. If you carry such a grill I would like to be contacted.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Larry
Written on: 09/12/07
Thank you for your prompt response.
I'll order online. I'm proud to know of your business in our city.
Blessings to you,
Gail
Written on: 08/30/07
Hey Jeanine, Thanks for the fast email back. I've got to admit, the customer support you offer is absolutely awesome!! I also want to thank you for your honesty about the other grilles being bowed as well.
I think it would probably the easiest just to give me a refund on the two grilles, Shipping this stuff back and forth really cannot very economical, and if the others are bowed, I'm sure that would be the case.
Thanks Again for for being an outsatnding business... this is something that you don't see everyday. And just for future reference, if I ever have the chance to shop again at Shopper Choice, or choose between Shopper Choice and another company... I will certainly look forword to shopping with you again. I may have had some bad luck with the merchandise... but you've sold me on the Customer Support.
Thank for your time and understanding.
Don Berkholtz
Written on: 08/29/07
Thank you for all your help. The cooperation and professionalism you extend is the reason why I purchase what ever I can from Shoppers Choice! Thank you again.
Carol L.
Written on: 08/29/07
Dear Jeannine, Thank you sooooooooooooooo much . I spent most of yesterday and today wondering what I was going to do. My local grill store "grilled" me on the horrors of internet shopping, no service, no warranty, not a real green egg blah,blah, blah. I had asked them if they could come near your price, no, they said, then I asked them if they could throw in a jar of spices, no,they said. Then I came home and ordered it. I also just watched the video and can not wait to try it out. Thank you again for your prompt, over the top service.
Marianne M.
Written on: 08/21/07
I just wanted to follow up and let you know what a nice experience it was dealing with you and your employees. Please see my comments below and feel free to publish them if you wish.
I recently purchased a DCS natural gas grill from Shopperschoice.com. I was somewhat reluctant to purchase such a large and costly item through the internet as I thought I might encounter problems with the grill or shipping damage etc. I didn't want to have to haggle over something 3000 miles away. I was almost willing to pay more and go into a retail store close by.
I just want to share with anyone that might want to do business with Shopperschoice that it certainly was an extremely pleasant experience. Ispoke to the CEO who was extremely knowledgeable about the all brands of grills. He was very pleasant and professional. The sales representatives also were very helpful and easy to do business with. They immediately followed up to an additional request I had for a cover for the grill and everything arrived nicely packaged. We had a few minor problems with the cover not fitting and the shelf not fitting on the handle. I was again extremely pleased how well they handled my concern and immediately shipped me a replacement. If you are looking for a company that stands behind their word, with the best prices look no further than Shopperschoice.!! I give them a ***** rating in every area.
Grace S.
Written on: 08/13/07
The shipment was received early this week. I installed the new flavor bars last night and they fit perfectly. The original flavor bars are being returned today by Fed. Exp.
Thank you very much for your patience and taking care of this matter for me. I must say that Shoppers Choice takes very good care of their customers.
Thanks again for your help.
Ernest K
Written on: 08/07/07
I just wanted to thank you for the fast turn around time, excellent grill quality, excellent packing & shipping, and overall excellent experience we had ordering our Ducane grill from BBQguys. We were 100% satisfied, and we wanted to let you know that! Thank you!!
Bobby T.
Written on: 08/07/07
I made my first order today from Shoppers Choice. I will be returning...
I wanted to let you know the reason. When I found your site, I was impressed with the layout of the web site. The link buttons were correct in size, color and location. Looking for what I was interested in, was easy and intuitive. Check-out was easy and the ability to go back a page to fix an errant entry was a very nice touch. I find that I prefer your style of check-out. Enter information, another page, enter credit card information, another page to verify and actually Submit the information for the order - then an email confirmation. I will not order from a web site that does not have a easily found CONTACT page with a physical address. Your Contact page has the bonus of you being proud of what you do and telling us shoppers about it. That's why I have bookmarked the site and will return when I'm looking for something else.
Keep up the good work
Rich
Written on: 08/03/07
NICK:
Thank you, for your simply AWESOME CUSTOMER SERVICE! I REALLY
APPREACIATE YOUR ENDLESS PATIENCE WITH ME -
HAVE A GREAT WEEK!
Linda C.
Written on: 07/31/07
Hey Jeanine, Thanks for the fast email back. I've got to admit, the customer support you offer is absolutely awesome!! I also want to thank you for your honesty about the other grilles being bowed as well. I think it would probably the easiest just to give me a refund on the two grilles, Shipping this stuff back and forth really cannot very economical, and if the others are bowed, I'm sure that would be the case. Thanks Again for for being an outsatnding business... this is something that you don't see everyday. And just for future reference, if I ever have the chance to shop again at Shopper Choice, or choose between Shopper Choice and another company... I will certainly look forword to shopping with you again. I may have had some bad luck with the merchandise... but you've sold me on the Customer Support.
Thank for your time and understanding.
Don B.
Written on: 07/25/07
Jeannine,
Thank you so much for reminding me that I needed to send you the
tracking number. I sent the package on Monday, July 23 via DHL. The
store clerk says you should receive by Thursday. The tracking number is
2262980XXXX. If you need anything else from me, don't hesitate. Thanks
again. I gave your company a great review on AMAZON and will shop with
you again in the future.
Debbie
Written on: 07/20/07
To whom it may concern,
I had recently ordered some DCS appliances through your company.
Unfortunately, one of the items, a wall oven, arrived with concealed
damage. After determining that the trucking company was not at fault, I
got caught in a 'how do we resolve this issue' between your company, the
manufacturer, and the local repair service. The item sat in my garage
for many weeks. The only positive during this issue was Mark Broussard
from Shoppers Choice. He was in constant contact with me, and was very
proactive with the manufacturer and repairman. If it wasn't for him,
there still would not be any resolve.
You read many horror stories about ordering on-line, and the shipping nightmares and lack of response from the shipper. I want you to know that Mark made the ordeal bearable and ultimately he made it right. It was refreshing to work with someone who understands customer service and has pride and loyalty for the company he works for.
Regards,
Joe A.
Written on: 07/20/07
Thanks again for your great customer service, this has been the best experience I have had online or offline in regards to customer service. Please send this email to your manager, as he/she should know what a great job you are doing.
Thanks,
Josh
Written on: 07/20/07
You Guys are the greatest. I really mean that because this is not the first time you've helped me out. Keep up the good work!
Sal
Written on: 07/19/07
Thank you Rebecca for all your help and kindness. Please forward this to your supervisor (if you are not in that position or higher - you should be) and let him know that you are the sole reason for me keeping my order with Shopperschoice.com -- have a great day.
Andrew F.
Written on: 07/16/07
Hey Carrie: First replacement parts arrived yesterday in fine shape. Look forward to receiving the balance. Want to thank you again for your excellent service in correcting this problem. Based on your great job I plan on using ShoppersChoice as much as possible for future purchases.
Have a wonderful weekend and I hope our paths cross again.
Mike
Written on: 06/22/07
What a cool web site. I'm simply writing to thank you for your enormous help, courtesy and enlightening me about my final BBQ candidates. In a short while, I'll be calling in my DCS order. You're the Best!
Kevin R.
Written on: 06/21/07
Hi Mr. Broussard,
I'm pleased to report that the new set of doors arrived and look
fabulous - nothing bent or out of alignment to the naked eye. Thank you for all
the efforts you made to rectify the situation by swapping the damaged one
for the new. I will continue to shop with you and have already told friends
how impressed I am with your customer service.
Sincerely,
Chris Y.
Written on: 06/20/07
Leigh Ann,
This certainly is no problem---please send the items when you have
them in stock. I am in no hurry. I know it is easiest for you (and
for me) to send them all together when you have them in your
warehouse...I would also like to thank your lovely representative I
used last week for my shipment of a Large Big Green Egg and
accessories.
Delivery went smoothly (and quickly---we had everything set up Friday evening and enjoyed the product by Saturday...wow). What fast and efficient service. Today I spoke with Charlie regarding a coupon I forgot to use with the current order (place setter etc). Also so very courteous. Your "company" (web site etc) a "class act". Thank you !!!!!!
Gayle D.
Written on: 06/18/07
Just yesterday, I just placed my order for a new Tec Sterling G3000FR–with every accessory I could find but the grill tools––and wanted to share my buying experience with you.
My due diligence around high-end grills have run the gamut. My finalist choices had been Kalamazoo and Fire Magic. That was until I spoke with Marc Broussard at Shoppers Choice, whom I fortunately reached by phone and spent better than a half-hour picking his brain about grills. I was mainly interested in his views on the Fire Magic grills, about which he was extremely knowledgeable. Coincidentally, I'm a Louisiana man, too, and take my barbecuing very seriously. A few minutes into the call, Marc–freshly back from with meeting with TEC, Inc. themselves – introduced the Idea of a TEC grill. I knew enough about TEC to dismiss Marc with a simple, "I don't want a fully infrared grill."
Well, Marc didn't give up and I did some research and study on my own and ultimately concluded that the TEC was precisely the grill for me. One feature, by-the-way, that help my decision, was the fryer/ steamer. Like I said, I'm from Louisiana and frying is just part of entertaining.
In a nutshell, I view TEC's emerging technology in the traditional field of grilling and barbecuing to be compelling enough for me to make the investment in TEC that I was reserving for what I considered were more "serious" grills. But I would not have come to this conclusion had it not been for Marc's sell. His knowledge and excitement about this product certainly sold me, and I am eagerly awaiting the arrival of my TEC grill and the moment I pull my first steak from that infrared grill surface. If you had more Marcs out there, I think you'd get you unique product message out there in warp speed and see your market share grow faster than your glass panels heat up.
As a bit of a gourmand and a seasoned marketing professional, I look forward to watching the grill industry as it enjoys its quantum growth and fascinating technology evolution. Unless my new grill proves me wrong, Marc has convinced me that whatever the grillscape looks like in the next generation, TEC will be at the pinnacle.
Bill C.
Written on: 06/13/07
My Meco grill arrived in a box that was smashed open with parts hanging out. I hammered the dome of the grill into shape. Upon calling Shopperschoice.com, your representative sensed my dismay. I accepted the grill, and your representative was so kind to send a grill cover to thank me for being a customer. I'll check Shopperschoice.com first from now on!
Sean M.
Written on: 06/05/07
Thanks for your help Nick, I wish all online business's were like yours. Great communication and good job in the customer service department.
Regards,
Kevin
Written on: 05/29/07
Hey Carrie, I got the package this morning and I told the driver a little about what I thought about their customer service. Shopper's Choice, on the other hand, has outstanding customer service! Thank you so much for all the work you did to try to get the package to me sooner. It's not your fault that Fed Ex is incompetent. The refund was not necessary, but greatly appreciated. I might just have to make it a habit of shopping with Shopper's Choice.
Thanks again for all your help!
Kim.
Written on: 05/24/07
Everything went perfect. They have my parts on the way. It was a pleasure doing business with you and thank you for heading me in the right direction and for following up on my situation. The delivery man was also a pleasure to deal with. You and your company, along with Weber have been a class act from the get-go !!! Have a wonderful day,
Thank you,
James B.
Written on: 05/17/07
I just purchased a bbq grill and accessories for our outdoor kitchen. I had
never used the ShoppersChoice sites and I must say, I was impressed. I
work for one of the world's largest banks and we are leaders in security on
our online banking. When I had to go through the series of challenge
questions, I couldn't believe it! I had to strain my memory a bit but there is no
way someone would know that kind of information about me without extensive
research. I have never done this on a site before and I pretty much shop
online 100%.
Anyway , just wanted to say it was a good experience.
Thank you,
Stephanie G.
Written on: 05/09/07
I recently purchase a Cajun Grill from you. The order was in backlog for a few weeks as the grill was guilt. Your customer service group kept me apprised of the delivery schedule every week. The service was exceptional and the grill arrived earlier than expected.
Thank you,
Mark B.
Written on: 05/09/07
It is not very often that I write these kinds of emails, however, I felt compelled to do so in recognition for the superior services that I've received from one of your Service Representatives.
I recently ordered two items, one was fulfilled and the other was backlogged. When I called to inquire on the status of the second item I spoke to Carrie who was very helpful.
What was even more amazing and the cause for me to write to you was that even though Shoppers Choice was unable to fulfil the order and didn't know when it would be fulfilled, Carrie would keep me informed on the status, and here's the amazing part, without me having to call you (the company).
I would like to recognize the incredible and superior services that I've received from Carrie and Shoppers Choice. I'm in the services business and I want to commend you and your company for providing excellent services.
With pleasure,
Chuck
Written on: 04/20/07
I just wanted to write to you to let you know how much I enjoyed purchasing my new patio bar set from Darlee through your company. From the web site, the free shippping, free patio furniture cover, the credit check questions when making the purchase, the details on my delivery and the actual delivery, condition of furniture upon arrival, and the wonderful quality of the furniture. I could not be happier and more comfortable with this purchase. It was quite a pleasure dealing with your company and your total competance, thoroughness and attention to every detail. Thanks again. I can't wait to start enjoying my furniture. I will definately recommend to any friends interested in making this type of purchase.
Sincerely,
Lisa S.
Written on: 04/17/07
I bought a Weber Griddle from shopperschoice and the shipping was very
quick and the package came in great shape. Unfortunately I ordered the
wrong model and was unable to use it. Shopperschoice offered me my
money back or trade for correct griddle. Shopperschoice is a great
place to shop and I would recommend them to anyone!!!
Warm Regards,
Paul M.
Written on: 04/17/07
Hi Jeannine,
That's fine with me. The new cover arrived and it fits perfectly. Please tell your supervisor how much I appreciate your support and assistance. I will certainly continue to do business with your company ion the future and I'll recommend Shoppers Choice to others because of your great service.
Sincerely,
Donald K.
Written on: 04/05/07
Thanks for your diligence and the fine customer service, Carrie.
Warm Regards,
Barb S.
Written on: 03/27/07
To Customer Service,
I have done business with your company several times in the past. I
purchased two electric grills, one for each of my homes and I just
purchased another one for my daughter. Not only am I pleased with the grill and how fast
and easy it is to get any replacement parts, it's also been an absolute
pleasure doing business with you. I have always received courteous and friendly
service and have had no problem getting answers to any questions I might have
had. I also received my orders very promptly and the merchandise was always in
good condition. If I had a minor problem with anything, it was immediately
addressed.
I just want to take this opportunity to say thank you, you're doing a great job and I appreciate it.
Arlene P.
Written on: 03/22/07
Thank you very much for the continual order updates with my order! Your customer service is above and beyond what it needs to be.
Thank you!
Jamie G.
Written on: 04/15/07
ShopersChoice Customer Service Team,
I am extremely please by your service. Our electric grill arrived yesterday. I could not believe the turn around time for my order.
GREAT JOB!!!
Thanks;
Rick B.
Written on: 02/13/07
Please forward this to your manager. I don't know whether you have auto reminders built into your order entry system, whether it is company policy or it's just Leigh Ann. The item I ordered has been out of stock since before Christmas. You guys have just been great about keeping me up to date on the order status. Although I would like to complain, I really can't. Some things are just beyond your control. Again, even though I do not have my item yet, GREAT JOB!
Thanks;
Dave K.
Written on: 01/23/07
Marc,
As I promised, I spread the word about how excellent the customer
service is with your company and how well you took care of me. I'm
happy to say that I was able to get you another customer. My neighbor
Rob Couto recently purchased a gas log set from you.
Thanks again,
Mike
Written on: 01/22/07
Hi Carrie,
The thermocouple was the problem. Thank you so much for your attentiveness to my situation and excellent customer service.
I would have never expected such customer service from an internet retailer. Shopperschoice.com really
stands behind their sales, and it has been a pleasure doing business with you. Thanks again.
Sincerely,
Richard K.
Written on: 01/22/07
Just a quick note to thank you for your great service and rapid delivery of my table. You are bookmarked and will be using you to order all my patio needs in the future
R. Bard
Written on: 01/22/07
Just to let you know, I've highly recommended your company to everyone I talk to.
Forward this to your boss. Thanks again!
Chip K.
Written on: 01/12/07
Stephen/other staff members!
I just wanted to send you a note to thank you for the great service. I
did receive the Wilton Armetale mug
as scheduled on Tuesday via UPS. We
ordered it as part of a reward for our "salesman of the year" and I've
already sent it to a local engraver so we will have it in time to
present at our big meeting tomorrow.
It was a pleasure doing business with your company. We will keep you in mind for future items. Again, I greatly appreciate your efforts to expedite this shipment so that I received the mug in time.
Sincerely,
Nancy
Written on: 01/02/07
Marc,Happy new year to you to! Thank you for the continued follow-up. We had several family get-togethers over the holidays and when the subject of the gas logs came up I told everyone how happy I was with the experience with Shoppers Choice. So your good customer service will probably lead to many more sales for your company.
Have a great 2007,
Bernie B.
Written on: 12/28/06
Thank you so much for the great customer service you provide. I just got home an checked my voice mail and I had a message about this order and a possible alternative, and also an e-mail about it. I will take the un-seasoned stock that you already have in place of my original order. Is there anyway you can let me know when you do get the seasoned ones in? I'd love to get a couple of them for people in my family.
Once again, this is to confirm that I would like to switch orders, and to thank you for the great service you provide. I will be doing business with you again in the near future.
Thank you,
Christine C.
Written on: 12/28/06
Jeannine, Thanks for processing so quickly. Sorry we couldn't do business this time around, but thanks to your personal attention and efforts I will revisit Shoppers Choice for future needs.
Best Regards and Happy New Year!
Jason L.
Written on: 12/25/06
Dear Customer Service People, I want to tell you that I had originally ordered electric fireplace logs in November so I could have them in time for Christmas. After countless times of trying to get in touch with the company - because they would not even bother to answer my email, I finally reached them by telephone. This was last Monday. They informed me that they were not shipping any more of the item I ordered so I would not be having them for Christmas. I was so sad because my family was coming out and I wanted it all to be special in my new house. Anyhow, I went to Amazon.com and placed the order for the logs. I could not figure out how to get special shipping on them, figured it would probably cost a fortune and just placed the order standard shipping.
To my great surprise and happiness, they arrived on Friday. The "glowing" fireplace is in all of our pictures.
You are great.
Thanks,
Elaine G.
Written on: 12/20/06
"I just wanted to say, "THANK YOU"! Not only do you provide fast shipping (mine was free!!) and great deals, but most importantly, you have EXCELLENT customer service. I ordered a Big Green Egg in November as a Christmas present for my boyfriend. He just got to open it the other day (early) and we realized that the little feet it comes with were broken. I called and left a message and got a call back right away! You are shipping me new parts without having to send the broken parts back first. Your staff was friendly, sincere and very helpful. I am spreading the word to my family and friends and I look forward to doing business with you again soon!"
Wishing you Happy Holidays and a Great New Year!
Thanks again.
Kaitlin C.
Written on: 12/12/06
"I just got notice today that my packages have shipped - thanks again so much for your help getting these out in time for Christmas. We did a lot of on-line shopping for Christmas this year, and your service and communication has been FAR superior to any other company we have used. Rest assured we will be back to you for stuff in the future!"
Thanks again.
Jeff
Written on: 11/29/06
"I just wanted to take a moment and thank all of the representatives who assisted me over the past few days. I ordered Natural Gas Peterson Logs on 11/20/06. When the order arrived at my home, I received a Propane burner instead of a Natural Gas burner. When I called your company on 11/28/06 to report the mistake, I was told that a new burner would be shipped to me promptly. I advised the representative that I had family coming from out of the country and would like to have the logs by 12/02/06. I explained that I had a plumber rush the installation and ordered the logs at a specific time to receive them prior to my company arriving. Therefore, I asked if there was any way to overnight the gas log's however, I needed to call back during normal business hours to inquire. I was told on 11/29/06 by the first male representative that I spoke to that, the company would most likely not overnight the logs and that they would rather loose the business then spend the money to overnight the logs.
I decided to call back and speak to a different representative and, I'm glad that I did. When I called back, I spoke to several representatives who were very polite, energetic, helpful and courteous. I was ensured that the logs would be shipped UPS RED (overnight) and that I would receive them prior to my family arriving. One of the representatives even telephoned me back to provide me with a TRACKING #. I appreciate the time and effort put into my situation by your staff. It's not too often that we receive thanks for doing a good job, which is why I wanted to take a moment and thank all who assisted me. It seems like a minor mistake to send the wrong item however; the logs will be a perfect accent to my home for my company to enjoy which means a lot to me. "
Thanks again.
Chris L.
Written on: 11/28/06
"I am eagerly awaiting the arrival of my fireplace screen. I have shopped both stores and on line for quite a while now and I do hope I made the right choice. But I do want to say how impressed I am with your service and attention to customer needs and details. I am really quite surpised and pleased that you honored the comparative price issue. I didn't expect such positive results and the speed with which it was handled. I thank you so much and will recommend others shop your web site."
Allen H.
Written on: 11/27/06
"I really appreciate the help you're giving me so far. It's not very often that I get this kind of service. Believe me, it will be remembered. Thank You very much!!"
Dr. Glen B.
Written on: 11/27/06
"Thanks for getting back with me Leigh Ann, and for staying on top of things it has been a pure pleasure working with your company. It is greatly appreciated, to be able to work with a company that knows what they are doing and that customer service is a top priority, unfortunately it is very rare these days what a great surprise to have such a great shopping experience. So again Thank You!!
Best Regards,
Maggie
Written on: 11/15/06
"Wow! Thanks for the great customer service. I ordered this for my parents who have relocated back to New Orleans. Of course all of their pots and pans (and everything else) was destroyed in the hurricane. They were so happy to receive their new pots and pans. They were very impressed with the quality. Thanks again. I'll let them know to expect the new pot. And we'll definitely spread the word about the excellent customer service from ShoppersChoice!!!!!!! "
Courtney T.
Written on: 11/10/06
"Carrie,Thanks so much for your exceptional customer service. I really appreciate it, and it is really rare to find a company with the attention to detail and personalized service that you provide. Thank you.
Fortunately the lamp is fine and is not damaged. I have not yet downloaded the photos onto my computer, but will do so in the next day. I would be happy to email them to you in the event they are helpful to you in some way."
Lynn
Written on: 11/10/06
"Thank you very much for the excellent customer service you provide. Your thoroughness and patience should be valued by Shoppers Choice.
My boss told me that he only wants to pay about $1,500 for a BBQ. I chuckled and thought, "He must really want to put me to the test!" Your auction BBQ's seemed perfect to me, but I'm not buying them.
Thank you for your assistance. I hope some day we can do business."
Steele B.
Written on: 11/01/06
"I just wanted to drop a line and tell you what a great job Leigh Ann is doing for you.
She went out of her way to solve an issue I had with an order and stayed with it until the problem was solved and I was happy. She phoned and emailed me about 10 times to educate me and then solve the issue. Wow!
Customer service in America is failing and when a great example of Service (with a capital " S ") is displayed, I just love to point it out."
Ronald W.
Written on: 10/31/06
"Thanks very much Leigh Ann. You and Nick have been very helpful and extremely understanding and professional through the process. Its not often that I've experienced such high quality customer service. While the issues were frustrating & confusing, you all made me feel that you were committed to resolving them to my satisfaction and now you have done so.
I would definitely shop with www.shopperschoice.com again based on how well you followed through."
Scott M.
Written on: 10/23/06
"The replacement arrived today and works! The old one is on its way back.
Carrie, You did great in helping me get this taken care of. It's really nice to see such a high level of customer service."
Gary
Written on: 9/14/06
Lesa! "I just wanted to take the time out to just thank you for really making me feel that I was truly a valued customer and that you could come through for me.
The truck arrived yesterday with our order and I can not even express how wonderful the trucking company was. They called me and kept me in the loop and the driver was extremely pleasant, what a change...
I am telling everyone I know about your web site it is the very best and there are people that care behind the screen!
Thank you so much!!!!!!!!!!!!!!!!!! Please send this over to the owner.
Sending business your way, you deserve a bonus!"
Regards,
Carmen
Written on: 8/31/06
"This was my first order with you, but not my last. I am very please with the overall service, and will recommend you to others. How refreshing to get a quick response and good service."
Thanks,
Stacy S.
Written on: 08/16/06
"I just wanted to pass on some feedback on one of your staff members.
I placed an order for a item through amazon, and it was back ordered until September. Rebecca emailed me about the delay and said she would send a note every friday with updates. After three weeks the backorder was changed to December/January and she emailed me asking for instructions.
Turns out I was away and forgot about the message. She called to check in today (despite getting the wrong phone from amazon) to see what I wanted to do.
It's been a while since anyone at a company has gone out of their way to keep me so informed and get my input on a question. Excellent customer service, I hope I will have the chance to patronize your company again.
Steve C.
Written on: 08/15/06
"Nick Thank you for your prompt follow up, and I really enjoyed the level of service that you gave me today.
I would recommend you guys to anyone. Keep up the great customer service!"
Regards,
George E.
Written on: 08/14/06
"I bought a Weber bbq from you guys and when I put it together it was
missing the burner. Needless to say I was rather upset, because I needed
it for that weekend it arrived. I called your customer service and a
gentleman named Dough listened to my complaint, and took the necessary
steps for me to be able to grill my food for my party. He got weber to
deliver the missing parts directly to me, and through all this he kept
me posted on the approximate time of delivery for the parts, and he also
gave me a courtesy call to make sure I received them. I would recommend
anyone to do business with you guys. I look forward to doing more
business with you in the near future. "
Abraham R.
"I am very impressed with the speed of your response and your service.
I will spread the word about your efficiency."
Andrew F.
"Just wanted you to know that I received outstanding customer service from Carrie and Doug today in ordering my new DCS BBQ.
I had actually spoken to Carrie a couple of weeks ago but was not ready to place the order at that time.
Carrie picked up where she and Doug had left off and went the extra mile. She placed the order and also got my rewards
account squared away which took extra doing because of the sequence of my multi call ordering event.
I commend you on having a dedicated and talented customer service team and a business model which is extremely attractive.
As an investment manager, I'm always on the look out for new and evolving solutions to age old distribution problems.
I am interested in learning more about where you plan to take your business and how you envision the evolving ecommerce marketplace."
Sincerely,
"Today I spent a good deal of time on the phone with your employee Carrie McLane.
Carrie is a model employee! She may "just" be a sales clerk, but she was fantastic, very customer-oriented, helpful, positive, creative, and a problem solver.
Carrie did everything she could do to help me locate a hard-to-find cooking item,
including calling your supplier, looking up web sites, etc., and then calling me back.
You have a gem."
"I received it. It's all put together. We used it. It is fabulous.
You guys are the best."
"Rebecca, Thank you so much for chasing this down. You have turned an undesirable
situation around and made a happy customer out of me. I look forward to
receiving the burner."
"Just wanted to send a short note to you regarding Leigh Ann. I ordered some BBQ components through your site recently, a sizeable order - $2000.00. There was problem with one component missing from the shipment. Leigh Ann acted immediately to contact the manufacturer and straighten out the problem. She was very quick in responding to my emails and even contacting me personally to ensure I was in the loop and kept happy. She made sure they shipped the missing component ASAP - problem solved.
Thanks to Leigh Ann's professionalism and pleasant demeanor, a problem which could have resulted in a very dissatisfied customer turned into a pleasant experience. I would highly recommend your site to others thanks to Leigh Ann's commitment to customer satisfaction.
Just thought you should know
"Very fast and courteous"
"Product was not as big as I thought it would be, but the vendor shipped it in a timely and efficient manner."
"Very quick shipping, nice to deal with!"
"I'm a little disappointed with the product, but that is no fault of the seller."
"Thank you for alerting me by phone that this was not to arrive at appointed delivery time. I do appreciate it - could have used them this weekend but I have the rest of the summer. Do appreciate the call."
"Prompt shipping and good communication on order status."
"Very quick delivery, good customer service follow up after placing order"
"They were very helpful, even emailing me when there was a possible delay! However, everything came on time. Great job."
"Initially, the item was expected to take very long to get to me. I got it quicker than expected and was kept informed of the order status on a regular basis."
Written on: 08/11/06
Written on: 07/27/06
Keith V.
Written on: 07/12/06
Josh F.
Written on: 06/27/06
Thanks,
- Barbara
Written on: 06/29/06
Thanks Again,
- John
Written on: 06/09/06
- E.G
Written on: 6/8/2006
- steven
Written on: 6/6/2006
- joshbear
Written on: 6/6/2006
- mindi
Written on: 6/5/2006
- Beth L.
Written on: 6/5/2006
- Toni
Written on: 6/4/2006
- Steve R.
Written on: 5/30/2006
- Amber K.
Written on: 5/27/2006
- wellxu
Written on: 5/21/2006
- Brian M. 